Return Policy FAQ & Authorization Form
Click here for return/exchange authorization form
Q: How much time do I have to return or exchange an item?
A: Any unused, unworn, unwashed item with the tags attached and in the original packaging may be returned for an exchange or refund up to 15 days from the date of receipt, with the exceptions below. Baby shower gifts may be exchanged up to 90 days.
Q: What items CANNOT be returned or exchanged?
A: Edible items, undergarments, media (DVD, VHS, CD) – unless they are defective or damaged. Additionally, any item that is personalized cannot be returned or exchanged. If we make a mistake on a personalized item or the item is damaged as a result of shipping we will replace that item and have our shipping carrier pick up the damaged/incorrect item for inspection.
Q: How do I properly return or exchange an item?
A: Fill out the return authorization form below as accurately as possible to request an RA number. Once we have reviewed your request and if your item/order qualifies for a return or exchange, we will send you instructions VIA E-MAIL in 1-2 business days (we will definitely get back to you, don’t worry). If you are requesting to return or exchange more than one item, please enter each item separately. Important: if you send back any items without a return authorization, they will be shipped back to you at your expense.
Q: How are Exchanges processed?
A: In order to process an exchange as quickly as possible, once your exchange request is authorized, we will create a new order in our system for the replacement item plus shipping charges (shipping will be waived if the reason for the exchange is a result of an error we made) and charge your card on file so the replacement item can be shipped immediately. Once we receive the item(s) you’re exchanging from the original order, we will refund your credit card on file for those item(s). You will be e-mailed confirmations of all transactions in our system.
Q: Who pays for shipping when returning or exchanging an item?
A: You will be responsible for any shipping charges on a return or exchange unless the reason for the return or exchange is our error. Once you have received a return/exchange authorization, the merchandise must be shipped in its original carton with all parts and sent with insurance and a tracking number. Items remain the customer's responsibility until they are received. Depending on the items in your order, you may be required to ship them back to multiple distribution locations.
Q: If I’m due a refund, how long will it take to refund my card?
A: Once we receive and inspect the items in our warehouse, we will refund your card on file within 72 hours. Refunds will be issued less the original shipping and handling fees to the credit card used for the original purchase (unless the return is a result of an error we made).
Q: How are promotion offer exceptions handled as they relate to returns or exchanges?
A: If your original order amount qualified for a promotional offer (i.e. free shipping, quantity discount, etc.) and your return drops your new order total below the qualified amount, the promotion amount will be subtracted from your refund.