Luis Llama

We ship to all US zip codes including Alaska and Hawaii. Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process.

Occasionally items may be temporarily out-of-stock or backordered. You will be notified in either instance and will be provided an approximate date of shipment.

All returns may be made by mail or in any of our stores, whichever is most convenient for you. Non-sale items in unworn, unwashed condition, in the original packaging with tags attached may be returned within 30 days of receipt for a full refund (less shipping charges) or exchanged for merchandise or store credit. Sale items or non-sale items returned after 30 days shall be exchanged for store credit at the then lowest selling price.

ALL TAGS MUST BE ATTACHED, so please be sure you are satisfied with your purchase before removing the tags. Please be aware that any items not meeting our return criteria will not receive a refund/credit and can only be returned to the customer at the customer's expense. If you're unsure about returning your item, please contact us for prior approval.

If you need to return an item purchased online, please click here to request a return authorization. We'll notify you via e-mail of your refund or store credit once we've received and processed the returned item.