Shipping & Returns

Return Policy

We love what we do and what we sell, and hope you love your purchase or gift just as much as we do. But, if for any reason you aren't completely satisfied, we want to make it easy for you to get what you really, really want.

All returns may be made by mail or in any of our stores, whichever is most convenient for you. Non-sale items in unworn, unwashed condition, in the original packaging with tags attached may be returned within 30 days of receipt for a full refund (less shipping charges) or exchanged for merchandise or store credit. Sale items or non-sale items returned after 30 days shall be exchanged for store credit at the then lowest selling price.

ALL TAGS MUST BE ATTACHED, so please be sure you are satisfied with your purchase before removing the tags. Please be aware that any items not meeting our return criteria will not receive a refund/credit and can only be returned to the customer at the customer's expense. If you're unsure about returning your item, please contact us for prior approval.

If you need to return an item purchased online, please click here to request a return authorization. We'll notify you via e-mail of your refund or store credit once we've received and processed the returned item.

Shipping

We ship to all US zip codes including Alaska and Hawaii. Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process.

Occasionally items may be temporarily out-of-stock or backordered. You will be notified in either instance and will be provided an approximate date of shipment.

★ Reviews

What our customers have to say

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Baby Blanket

I bought the chenille baby blanket and sent it to my son and daughter-in law for their newborn son. I selected it because I liked the satin trim. My babies had loved their silky blankets while growing up. My daughter-in-law had said she preferred the dark navy blue color compared to the lighter blue so that's what I purchased, She remarked that she loved the feel of the chenille fabric and that was a pleasant surprise because you can't appreciate the texture when shopping online. The blanket is keeping my grandson nice and warm. Thank you.

Best idea ever!!!

I’m so grateful for this service I could cry! I’m a busy mom with 2 babies and can hardly get out the door. The nicest gal offered me the mystery box for my nieces and took all my worries away about finding the perfect gift. I felt so pampered and so cared for!! One of the other gals working even brought the perfectly wrapped gifts to my car with my babies in tow. At my nieces’ birthday party, they were so delighted with their 5 star gift! My daughter is turning 2 next month and I am excited to get a box or 2 for her. Then for my other niece this summer!! This type of service = lifetime customers ❤️

Cupcake - A Sweet Experience

Lovely selection with great Santa Rosa personal service.

rose infant sleep sack

I purchased this online for our new granddaughter who is due in June. It will be perfect for her on those warm evenings.

Was so happy it came quickly along with a few other wonderful items from Cupcake!

Duck Green Print Dress

The dress was the right size for my granddaughter, it fit her perfectly and she really likes and enjoys wearing it. I purchased the dress in a size four and she is about 38-39 inches tall.